FAQs | Need Help?

HOW CAN I PAY FOR MY ORDER?

We’ve got you covered! We accept the following payment methods:

  • Visa
  • Visa Debit
  • Solo
  • Maestro
  • Electron
  • Paypal

You can be assured that shopping with Alice's Lips is super safe! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details.

 

WILL I RECEIVE A CONFIRMATION EMAIL WHEN I PLACE MY ORDER? 

Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

 

CAN I MAKE CHANGES TO MY ORDER? (SUCH AS ADDRESS) 

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

 

WHAT ARE MY DELIVERY OPTIONS? 

UK: Standard Delivery (7 Working days) or Ups Express Delivery ( 3 days ). 

Europe: Standard Delivery (7 working days) or Tracked Delivery (3-5 days)

Worldwide: Standard Delivery (7-10 working days) or Tracked Delivery (5-7 days).

 

WHAT IS YOUR DELIVERY AND RETURN POLICY? 

You can easily check our Delivery & Return Policy here: https://aliceslips.com/pages/delivery-exh

 

DO YOU HAVE A SIZE GUIDE?

Yes! As we are a Italy based company, our products will come with IT sizing, but not to worry, all product sizes have been converted accordingly to match sizes in your country. You can find it in every product page.

 

HOW DO I USE A PROMOTIONAL CODE?

Enter your promotional code into the “Coupon Code” box at checkout and hit "USE".Only one promotional code can be used per order.

 

HOW CAN I CONTACT YOU?

We'd love to here you! You can easily contact us, visiting "Contact" page here: https://aliceslips.com/pages/contact or email hello@aliceslips.com